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Policies
Pricing and Payments
 | Credit card payments are welcome and encouraged !
Paying your deposit with a card enables you to secure a date immediately and
costs you nothing.
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| A 33%deposit is required to make a reservation. Your
deposit is non-refundable, but you will never lose the deposit if you cancel
on time. Example: You pay a 33% deposit to reserve a bounce house for
July 4th but it is raining that day. You decide to cancel and
notify us before we attempt to deliver the bouncer. In this case, you
may use your deposit to re-schedule
for any date in the future, however we will not refund the deposit. If
you are not home when we attempt to deliver a unit, or do not show up for your scheduled pick-up, you will lose your deposit and will not
have a credit going forward. |
Deliveries
| All deliveries within 10 miles of either
warehouse is free! An
additional charge of $2/mile will be added for deliveries beyond the first ten
miles. This is a one-time charge, not both ways. Example: If we are
delivering a unit 20 miles away, the delivery charge would be $20. |
| Inflatable deliveries are scheduled to accommodate
all of our customers and expedite the process. As such, you can expect your
inflatables to arrive between 8am &2:00pm. They will
then be picked up at least 7 hours later. |
| We can not guarantee exact delivery times unless
you make a special request while making your reservation. Special
pick-up or delivery times will result in an additional charge of $25-$45.
This costs covers our gas and labor for the special trip. |
| Please decide on a suitable location for your
inflatable before we arrive. Our crews are on a tight schedule and will
have only 20 minutes to set-up the unit before they must move on. An
area about 20ftx20ft is suitable for a bouncer while 10x30ft is needed for a
slide. Please clear the area of any sticks, rocks or pet droppings.
Then, decide which way you'd like the unit to face and locate the
nearest electrical outlet. Ask a representative for detailed
site-specific instructions if you are ordering anything else. |
Pick-ups
| Pick-ups are at the times listed above on the
date of your rental. If you do not arrive on time, there may
not be anybody at the warehouse to assist you. If you are running behind,
please call so we can make alternative arrangements. Remember that
your deposit is non-refundable. No-calls or no-shows
may also be charged the full rental rate if we are unable to rent your
unit to another customer on the date you reserved. This policy is
not intended to make it hard on you, but rather to facilitate the smooth
operation of our business including our delivery schedule. |
Weather
| We reserve the right to cancel reservations at
any time due to weather conditions. Impending rain or high winds
are our two major concerns. |
| You may cancel your reservation as late as 8pm
the night before your rental. Remember that you will not lose your
deposit if you decide to cancel on time. |
| If it begins to drizzle or rain lightly during the
rental period, please leave the inflatable blown up. If it appears that
the rain is worsening, it is imperative that you act quickly to avoid
additional dry-out fees. 1) Turn off the blower 2)
Open the air vents to let the air escape from the unit 3) With your
shoes off, walk around on the unit to help the air escape quickly. 4)
Fold the unit into thirds, and then in half in the opposite direction 5)
Fold the supplied tarp over the deflated jumper like a burrito and weigh
it down! |
Customer Responsibilities & Potential Charges
| In order to keep our units clean and safe, we ask that you return the unit
to us in the same condition it was delivered or picked up. |
| If the unit is returned dirty, damaged, muddy or excessively wet, you will
be charged a clean-out or repair fee as explained in your contract. |
| Please follow all of the rules and regulations as they are explained to
you upon delivery. Our main priority is keeping the kids safe while
keeping the units clean and attractive. |
| If you are not home at your scheduled delivery time, or do not show
up to pick up your unit, we reserve the right to charge you the full
rental rate. |
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